💲Terms & Conditions - Lucky Pays Casino

Table of Content

Details about our company

We are Igloo Ventures SRL, with registration number 3-102-880024, and our registered office is located in San Jose, Cedula Juridica, Costa Rica.

We hold a licence and are overseen by the Government of the Autonomous Island of Anjouan, Union of Comoros, operating under Licence No. ALSI-142311005-FI2. This authorization allows us to offer interactive chance-based games through the Website (as defined below) ("Services").

The Services are delivered via the website accessible at the URL "URL" as it may change periodically ("Website").

In these Terms, mentions of casinoluckypays.com, "we," "us," or "our" refer to Igloo Ventures SRL.

Our agreement with you

By accessing the Website, creating an account, or engaging with the Services, you consent to and are obligated by these Terms, along with any supplementary terms referenced herein, which may be updated occasionally. These include, but are not limited to:

(a) our Privacy Policy; (b) specific rules for individual games within the Services, shown in the game's interface, such as betting limits and maximum payouts ("Game Rules"); (c) particular rules applicable to specific parts of the Services; and (d) other policies, rules, or conditions related to the Services, including promotions, incentives, special deals, or other elements of your interaction with the Services.

Each time you enter the Website or use the Services, you are considered to have accepted the current version of these Terms, including any modifications since your previous visit. If you disagree with these Terms, you must refrain from using the Website and Services.

These Terms remain effective until terminated according to their provisions or with at least seven (7) days' notice from either party. Termination does not impact clauses intended to continue beyond it, whether explicitly or by implication.

Account creation and verification

Upon registering an account, you confirm, assure, and declare that:

(a) you are at least: (i) 18 years old; or (ii) the legal gambling age under applicable laws, whichever is higher ("Age of Majority"); (b) you supply truthful details during registration, such as your complete name, birth date, current home address, email, and phone number, and you will update us on any changes; (c) you have the legal capacity to form binding agreements, including these Terms and any Service-related contracts; (d) the account is for your personal use only, and you act for yourself, not others; (e) you will not attempt to sell, transfer, or obtain an account registered to someone else; (f) you are fully accountable for adhering to all relevant laws that could influence your access to the Services; (g) you are not a PEP, HIO, or related to one (as defined below), and you will notify us promptly of any status change; (h) you face no prohibitions on using the Services, such as court orders; and (i) you are not currently excluding yourself from another casinoluckypays.com account.

You may not open or maintain multiple accounts to access the Services.

If you are a politically exposed person ("PEP"), head of an international organization ("HIO"), or a family member or associate of one ("PEP/HIO Related Person"), you cannot register or keep an account; you must inform us immediately of any change.

For this section: (a) A PEP encompasses roles like: (i) state or government leader, (ii) government executive or legislator, (iii) deputy minister-level diplomat, (iv) high-ranking military officer (general or above), (v) state-owned enterprise or bank president, (vi) agency head, (vii) top court judge, and (viii) leader of a represented political party; (b) An HIO is someone who led an international body or institution in the last five years, where the entity was established by governments or international organizations; (c) Family of a PEP or HIO includes: (i) spouse or partner (current or former), (ii) biological/adoptive children, (iii) parents, (iv) in-laws, (v) siblings; and (d) Close associates involve: (i) business partners or co-owners, (ii) romantic partners, (iii) financial transaction participants, (iv) board co-members, (v) charity collaborators, (vi) shared insurance policy holders.

We may restrict accounts to one per individual, household, address, email, phone, IP, payment method, e-wallet, device, computer, or app instance. We are not required to override these limits but may review valid requests case-by-case. Reach out to customer support for help.

If we determine, at our discretion, that you have multiple accounts violating section 3.2, we may limit, suspend, or close them, retain associated winnings, and charge administrative fees.

Offering the Services does not imply an invitation to use them where prohibited by law. We bear no liability for your use in violation of applicable laws.

Maintain up-to-date personal details; failure may hinder Services like timely deposits/withdrawals. Update via the Website's account area or contact support.

Transfers of funds between casinoluckypays.com accounts are prohibited, directly or indirectly.

You consent to us performing necessary checks for identity, credit, fraud, etc., as required by law or regulators. Provide requested information; we may suspend/restrict your account until satisfied.

During verification, we may share your data with third parties to aid the process, and you consent to this.

Prohibited regions

Access to our Website/Services does not confirm legality in your location; we make no claims about it.

At our discretion, we may block access from certain areas ("Restricted Territories"). Current examples include Germany, Australia, Austria, Comoros, Spain, Netherlands, Netherlands Antilles, Belgium, France, United Kingdom, Reunion, Mayotte, North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire/Ivory Coast, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, USA, US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands), Aruba, Curacao, French Polynesia, Lithuania, New Caledonia, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, U.S. Outlying Islands, Wallis & Futuna, French Guiana, Guadeloupe, Martinique.

We use tech to block Restricted Territories access. We are not liable for losses from attempts to bypass these, and you agree to indemnify us.

Deposits from Restricted Territories are forfeited.

Account protection

Keep your login credentials secret; we are not liable for misuse or unauthorized access.

Report suspected unauthorized access to support immediately.

You are responsible for device security and all account activity.

Ensure registration details are accurate and current.

Funding, deposits, and withdrawals

To use Services, fund your account with real money via: (a) deposit accounts; (b) your verified credit/debit cards; (c) non-transferable prepaid cards verified as yours; (d) bank transfers from your verified accounts; (e) our promotions, bonuses, or adjustments; (f) prior winnings; and/or (g) other methods available on the Website.

Deposit options are examples; availability varies, and we may change them anytime.

Deposits may have limits based on method, history, self-limits, or our discretion.

Funds credit upon receipt.

We segregate customer funds from operations but offer no insolvency protection.

Accounts are not banking; no insurance, protection, or interest.

We may deduct owed amounts from your balance without notice.

Use only your own payment methods; breaches invalidate deposits and void winnings.

Deposit only for Service use; non-use may lead to suspension/closure and reporting.

Failed deposits may void related balances/bonuses/winnings.

We check fund sources per AML policies; provide info promptly or face suspension/termination.

Indemnify us for losses from chargebacks/reversals; avoid causing them.

We generally avoid fees, but may apply for certain methods/currencies, notifying you.

Inquire about third-party fees; we are not liable.

No withdrawal fees if deposit wagered once; otherwise, we may charge processing costs.

For fraud/abuse (e.g., illegal acts, threats), we may apply refund fees after investigation, deducting from balance.

No refunds on deposits due to AML; withdrawals possible if: (a) payments cleared, no failures; (b) verifications complete; (c) suspicious transactions checked/reported; source verified; and (d) no investigations into defects/breaches.

We may delay/cancel withdrawals for checks or irregularities.

Erroneous credits: hold in trust, repay immediately.

Declare winnings/taxes yourself.

We correct processing errors if notified.

Withdrawals default to deposit methods FIFO; alternatives require proof. We may delay until satisfied.

Keep payment info current; notify compromises—account suspended until resolved.

We use third-party processors ("Payments Facilitators"); authorize us to instruct them. Not liable pre-receipt/post-transfer; direct disputes to them if instructed.

Betting and game fairness

Bets limited to account balance or Game Rules limits; we set min/max, displayed before betting.

No liability if you play without understanding rules/operation.

You accept loss risk; solely responsible, no claims against us/group.

Games from trusted providers, certified fair by labs for RNG/RTP.

No control over game tech; not liable for bugs/errors deviating from norms.

Games may cap payouts per rules; understand before playing.

Winnings payment

Cleared winnings credit to account, withdrawable per Terms, reviews, limits (communicated pre-request). Current defaults: (a) 4,000 EUR/day (equivalent); (b) 10,000 EUR/week (equivalent); (c) 20,000 EUR/month (equivalent).

Casino game profits (excl. jackpots) capped at 100,000 EUR/24h for VIPs, 25,000 EUR for mid-tier, 5,000 EUR for standard. Excess may be voided.

We may report/withhold per law/authority.

Winnings taxable; acceptance here serves as signature for tax docs.

We may withhold withdrawals/remove bonuses/winnings for Irregular Play, including:

Bets ≥30% of smallest deposit in play, incl. features; Wagers ≥30% of bonus during requirements; Bets ≥30% of cashback; Features ≥30% of deposit/bonus; Switching categories mid-bonus; Bets ≥30% of comp points; Zero/hedge/low-margin bets; Low-risk covering >50% outcomes; Strategies like Martingale, exploiting features—winnings voided, account closed. Applies to all products.

Incentives

We may credit bonuses for specified Services, subject to extra terms. Acceptance includes restrictions like play-through. Bonuses non-withdrawable until conditions met; one-time unless stated.

Use bonuses within 7 days or forfeit.

Non-deposit bonus winnings cap at 10 EUR; excess removed.

Bonus fund winnings max 2000 EUR.

No-deposit free spins withdrawals cap at 5 EUR; excess forfeited.

Website usage

Mobile data charges possible outside WiFi; not our responsibility.

Disconnections: we try resuming on reconnect, no guarantee. Unsettled bets refunded if impossible. For ongoing enhancements, winnings credit without continuation; no-decision games settle normally.

Prohibited Service use

You assure: (a) legal entitlement to Services; (b) not in Restricted Territory while betting; (c) accurate registration details; (d) legitimate fund sources; (e) no money transfers via Services; (f) no unlawful/fraudulent use; and (g) consent to location/activity monitoring/reporting.

Suspected violations: access restricted; cooperate in investigations; funds forfeited; identity reported.

No techniques to bypass house edge; detection leads to restrictions/fund retention.

We pursue sanctions for fraud/dishonesty/crime; withhold payments; you indemnify losses. Includes manipulating Services, defrauding others. Examples: identity/payment fraud, laundering, third-party funds, promo abuse, law-breaking, forgery, account transfers, bots, collusion, software exploits, chip dumping, loopholes, fixed events, insider info.

Funds confiscated for fraud/bonus abuse.

Forbidden patterns to evade wagering/features; winnings retained.

Patterns: delaying rounds post-requirements, leaving bets, building value with bonus then cashing real-money, bug exploits.

On termination, withhold outstanding balance.

External software

Some Services require third-party software/licences; you agree to terms, no interference/reverse-engineering except permitted.

Technical issues

We aim to fix software/hardware problems.

No liability for losses from failures/outages affecting Services, games, promotions, bonuses, transactions.

Gambling responsibly

You can stop using Services anytime. Request self-exclusion by email; implemented within 24h. During: no access/transactions until end; funds accessible post. See Website for details.

Permanent exclusion: account closed, funds forfeited.

Brands independent; request exclusion per brand or instruct us for all with identifying info.

Changes we can make

Terms updated for business/legal reasons, posted on Website. Binding on publication; continued use accepts. Check regularly; disagree—close account per 16, stop use.

We may alter/withdraw Services/promotions anytime.

Remove from marketing; prior qualified promotions honored, no future.

Account closure/suspension

Contact support from registered email to close permanently.

Inactive 13+ months: 5 EUR/month fee (or to zero); closed at zero. 30-day notice; contact to reopen.

Our rights to restrict/end Services

Discretion to restrict/suspend/terminate without reason, e.g., suspicion of illegality, legal requirements, tech failures, info refusal, liability risks, unfair acts, financial issues, employment bans, breaches.

Underage use

Suspected underage: restrict access; return deposits minus winnings; recover excess winnings.

Resolving disputes

Complain to support promptly; escalated, resolved within 90 days. Communications to registered email.

Unresolved: refer to compliance.

Licence breach: contact authorities per Website footer.

Server records final for disputes.

Liability for your losses

Services "as is"; no warranties express/implied (merchantability, fitness, non-infringement, error-free, secure). Unavailable sometimes; no liability for profit/business losses/interruptions/opportunities.